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Notification of cancellation and refund requests must be submitted to the Congress Office in writing by 16 October 2009. No refunds will be given for cancellations received after this date. Please clearly state full name and banking details – refunds will be deposited directly into a bank account. All refunds will be made directly after the congress. Note: We advise all delegates to keep copies of their Registration Form and proof of payment, whether by credit card, electronic or bank transfer, or cheque and to bring copies to the Congress.